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FAQ: FAQ
  • Do you guarantee the quality of your components for freezers and coolers?
    Yes — quality is central to everything we offer. All of our components are designed to perform reliably in cooler environments. Additionally, we provide specialized components specifically engineered and tested for use in sub-zero freezer conditions. Every product goes through strict quality controls and environmental testing to meet industry standards and deliver dependable, long-lasting performance.
  • What are your pricing and payment terms?
    Our pricing is competitive and based on the size and technical specifications. We offer convenient online payment options as well as wire transfers. To lease or rent the equipment, please contact us to discuss the details.
  • Where is your showroom / office located?
    We are proud to serve both U.S. and Canadian customers through online meetings. Additionally, we are pleased to offer in-person meetings to present our solutions within the Greater Vancouver area. Our installation services are available across all states and provinces, and we are happy to discuss the details further. Exposhelf is the official Canadian distributor for POS Tuning merchandising systems since 2021.
  • Do you offer technical support and after-sales service?
    Yes — we provide comprehensive technical support and after-sales service to assist with any questions or issues you may encounter. Our support options include YouTube video guides, PDF installation instructions, and on-call assistance. For larger or more complex projects, we also offer in-person consultations to help ensure smooth installation and setup.
  • What is your lead time for orders?
    Our standard lead times vary based on the product; however, we are committed to fulfilling orders promptly and provide expedited options for urgent needs. Due to our extensive product range and high demand, certain items are not kept in stock but can be manufactured within three to five weeks, plus shipping time.
  • Can your components be customized to match our specific installation requirements?
    Absolutely. We offer a wide range of components in various sizes to suit different shelving and fixture applications. If your project requires non-standard sizes, we can manufacture components to your exact measurements. Our goal is to provide practical, reliable solutions that integrate seamlessly with your installation needs and help you complete your projects efficiently.
  • What is your return policy for defective or unsuitable components?
    We offer a hassle-free return policy for any defective or unsuitable components. Depending on the situation and our warranty terms, we’ll arrange either a replacement or a refund. Our goal is to resolve any issues quickly and keep your project running smoothly.
  • Is there a minimum order?
    We are committed to assisting you with projects of any size, whether small, medium, or large. The minimum order requirement is two (2) ready-to-install sets (for two shelves accordingly). Samples are available upon request.
  • How do you handle supply chain disruptions?
    All of our products are manufactured in Germany, which allows us to maintain a stable, reliable supply chain with consistent lead times. This strategic sourcing decision shields us from many of the delays and disruptions often associated with products sourced from South Asian regions. It’s a key part of our commitment to dependable service, consistent quality, and timely delivery for our customers.
  • Can you provide examples of your commitment to sustainability?
    Absolutely. Our commitment to sustainability is reflected in several key areas of our business. We prioritize the use of durable, long-lasting materials and energy-efficient production processes, while actively working to reduce waste across our operations. We’re proud to hold a Certificate for Assured Sustainability from the German Institute for Sustainability and Economics, recognizing our efforts in responsible manufacturing. In addition, we’re aiming to achieve climate neutrality by 2030. To learn more about our sustainability initiatives click here.
  • What is the durability of your components?
    Our components are designed for enduring performance, utilizing industry-grade materials subjected to rigorous testing to ensure they surpass all durability standards. In fact, most of our customers have successfully used our products for over seven years without any issues. Supporting our dedication to quality, we provide a three-year warranty against any manufacturing defects for every component.
  • Are your shelf management solutions compatible with different retail fixtures and drawers?
    Yes — our shelf management solutions and components are designed to work with standard North American retail shelving systems and drawers. To ensure the best fit, simply provide us with the shelf dimensions and the inner measurements of your drawers, and we’ll prepare a quote tailored to your setup. We also offer ready-to-install sets, delivered pre-assembled for quick and easy installation with no extra assembly needed. Plus, we provide free video guides to support your installation process. If you need on-site or live installation support, it’s available upon request for an additional fee.
  • What is the warranty period?
    Our spring-loaded pusher shelving systems come with a 3-year warranty against manufacturing defects, ensuring peace of mind regarding product quality and durability.
  • How easy is installation?
    This spring-loaded pusher shelving system is engineered for ease of installation and maintenance. Its design allows for quick setup and minimal ongoing effort to keep it in optimal condition. We can also deliver installation-ready sets, which significantly speed up the installation process, saving time and labor costs for you or our clients.
  • How many pushers are required for each facing (lane)?
    For product packages 6 inches wide or larger, you will typically need 2 pushers per facing to ensure proper product presentation and functionality. In some product categories, we can offer either two narrow pushers per facing or one wide pusher, depending on the packaging type and shelf configuration. For real-life examples and recommended setups, please use the link below to download our catalog:
  • Can this system fit different shelf sizes?
    Yes, this spring-loaded pusher shelving system is highly adaptable and engineered to fit a wide range of different shelf dimensions. This flexibility ensures it can be effectively integrated into diverse retail setups for various sizes of bagged and pouched candies.
  • What are the eligibility requirements for a business?
    We look for established businesses with a clean operational history and positive cash flow. Approval is subject to a standard business credit check.
  • How easy is installation?
    This spring-loaded pusher shelving system is engineered for ease of installation and maintenance. Its design allows for quick setup and minimal ongoing effort to keep it in optimal condition. We can also deliver installation-ready sets, which significantly speed up the installation process, saving time and labor costs for you or our clients.
  • What is the warranty period?
    Our spring-loaded pusher shelving systems come with a 3-year warranty against manufacturing defects, ensuring peace of mind regarding product quality and durability.
  • Is insurance required?
    Yes, to protect the assets during the term, a variable insurance percentage is included in the payment, based on a business health assessment. We will be fully transparent about this cost in your final quote.
  • Can this system fit different shelf sizes?
    Yes, this spring-loaded pusher shelving system is highly adaptable and engineered to fit a wide range of different shelf dimensions. This flexibility ensures it can be effectively integrated into diverse retail setups for various sizes of bagged and pouched candies.
  • What is the buyout cost at the end of the term?
    The buyout payment is just $1 for the entire contract. Once paid, you have full ownership of all the equipment.
  • How many pushers are required for each facing (lane)?
    For product packages 6 inches wide or larger, you will typically need 2 pushers per facing to ensure proper product presentation and functionality. In some product categories, we can offer either two narrow pushers per facing or one wide pusher, depending on the packaging type and shelf configuration. For real-life examples and recommended setups, please use the link below to download our catalog:
  • Is there a minimum order requirement?
    Yes, the Flex-to-Own program is designed for complete solutions and requires a minimum order of six (6) assembled shelving sets.
  • Is there really no down payment?
    That's correct. There are no upfront costs or initial payments required to get started. Your first payment is due according to the schedule you choose.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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